Senior Product Designer - AI

Most AI features are a prompt box bolted onto an existing product. TheyDo is after something harder: AI that does real work inside a customer's journey, and that enterprise teams trust to do it. That trust is a design problem before it's an engineering one — and it's the problem this role owns.

You'll be the designer on the Intelligence team, the group defining the next phase of TheyDo's agentic platform. The foundations are built; the next chapter is deepening how much value that AI creates within Journey Management. This is a role for someone who shapes what gets built, not someone waiting for a spec to land on their desk.

TheyDo is Journey Management: the platform where large organizations map their customers' end-to-end experience, agree on the right opportunities, and align teams around them. Users are design-savvy CX and product professionals working inside complex enterprises. AI is central to where the product goes next, and the shape of that space isn't settled yet — which is why TheyDo is hiring someone to help define it.

• A strong product designer with a portfolio that shows judgment on ambiguous, 0→1 problems, not just polished screens
• Real fluency with AI-first design process — you've designed and prototyped with modern models to generate concepts, translated into embedded, thoughtful product solutions
• Someone who ideates proactively — you go find the important problem and bring a point of view, rather than waiting for requirements to be handed over
• A strong prototyper who makes things real instead of describing them, comfortable being early, being wrong in public, and changing their mind quickly
• Systems thinking: you can define a new interaction pattern, explain its consequences, and know when to break your own rules
• Comfort with complexity and enterprise constraints — you treat trust, control, and scale as the interesting part of the problem
• Experience with B2B or otherwise complex software; familiarity with customer journeys, service design, or research practices is a plus